Staff Counsellor Services

The Staff Counsellor’s function is a service designed to assist in:

  • Prevention and management of stress in work place
  • Identification and management of work place critical incidents and mental health related challenges
  • Resolution of problems associated with staff members, impaired personal concerns including, but not limited to: health, marital, family, financial, alcohol, drug, legal, emotional, stress or other personal concerns which may adversely affect their job performance.
  • Develop follow – up actions as required

By definition, the SC carries out what is generally accepted as an “Employee Assistance Program (EAP).”

What services are provided?

  1. Critical Incident Stress Management (crisis intervention (individuals, group and family) )
  2. Work place stress management
  3. Psychosocial assessment
  4. Counselling (individual, family and group)
  5. Consultation (staff members, supervisors, administration, JMS, dependants)
  6. Follow up care (post hospitalization or on going specialized treatment etc)
  7. Referral to external service providers such as; counsellors, psychologists, psychiatrists and, to other resources available both internally and externally such as detox and rehab services, ombudsman and legal etc.
  8. Hospital visits / home visits
  9. Psychosocial support (in chronic illness and debilitating conditions, separation from UN – workforce etc)
  10. Trainings and workshops as requested by agencies, or groups of staff members

Other Services Offered by the Staff Counsellor

  • Organizing for mental health awareness workshops and short talks
  • Providing groups and family brief counselling service
  • Provide guidance, counselling and support to staff members and their dependants with special developmental and learning needs
  • Referral service to other professionals and institution when appropriate and necessary

The United Nations system provides staff counselling service for staff members in order to support staff to work to the best of their ability. The staffs, counselling service assists staff members to focus on and understand more clearly the issues that concern them in work place. The counselling service respects diversity and in this regard, staff members’ values, choices and lifestyles are highly regarded. The staff counsellor works together with staff members towards making choices of changes that are right for them.

Counselling may help you to resolve problems, think afresh about your difficulties, make decisions, cope with crises, develop personal insight, work through difficult feelings or improve relationships with others, resolve or transform conflicts with support of a professional counsellor.  Counselling is a service that no one should feel ashamed or embarrassed when accessing. Utilizing counselling service does not mean you are weak or unable to do things by your own, it gives you extra support.

What kind of issues can counsel in work place address?

  • Work place stress
  • Burnout
  • Critical Incident Stress Management
  • Post Traumatic Events Stress Counselling
  • Work place perception of discrimination, violence and harassment
  • Work related conflicts
  • Work place rumours and negative impact of the same
  • Work place transition management
  • Culture shock, and cultural diversity integration in work place
  • Mental health related issues affecting productivity and work life
  • Panic Attacks
  • Generalized anxiety about work (success or failure)
  • Depression
  • Suicidal feelings, thoughts and ideation
  • Bereavement, and Grief Counselling
  • Difficult work inter – personal relationships
  • Lack of self -confidence and self-efficacy
  • Low self – esteem
  • Lack of sleep
  • Anger
  • Brooding over or preoccupation with endless work related problems
  • Problem drinking and substance abuse
  • Lack of motivation and performance difficulties
  • Difficult concentrating and focusing on work
  • Difficult in time and work planning
  • Gender related issues
  • VCT (Pre and post - HIV test counselling)
  • HIV / Aids’ ongoing counselling and support in work place
  • Challenges in coping with terminal and chronic illnesses (e.g. cancer, diabetes mellitus, asthma, mental illness, hypertension etc)
  • Readiness for field work and missions
  • Preparing for retirement
  • Parenting challenges
  • Marital conflicts
  • Counselling and Support when going through separation, divorce and other family challenges


Note: The above list has not exhausted all challenges that are encountered by UN staff members; however, using the contacts provided above, you can call the staff counsellor and book an appointment with the counselling office for further consultations.

How can I be sure that my privacy will be maintained?

Staff counselling service is provided on one – to – one basis, face – to – face format. The counselor will not inform a third party of any details related to your attendance at the counselling service. Maintaining confidentiality is an integral part of counseling and an ethical obligation. Consent to disclose any information is sought from staff member if this becomes necessary. The oath of confidentiality is breached if and when it is believed that someone is at serious risk or when it is required by law.

For further information please contact:

Staff Stress Management Counsellor
Telephone No. 254- 020 762 4703 or 254-020 762 2267