How to access these services

1. Treatment and support at the one-stop clinic

The goal of the one-stop clinic is to offer for comprehensive range of services on HIV and ensure confidentiality, counseling and care to all categories of UN staff members and their families.  This includes access to anti-retroviral medicines in a reputable clinic at Aga Khan University Hospital.

One Stop Clinic is based at the Doctor’s plaza building, Aga Khan Hospital.  It provides confidential counselling, testing, dietary advice, access to care and drugs for staff members and recognized dependants who are living with HIV. 
How do you register for the one stop clinic?

To register for the one stop clinic at Aga Khan University Hospital, staff should go directly to the clinic at Aga Khan and book an appointment.


On arrival at the hospital, the medical staff will retrieve the staff member’s file upon handing in the appointment sheet. 

Staff is then called in for routine check up of weight, blood pressure and temperature then they are directed to the doctor.  Before seeing the doctor, staff member will be requested to the provide identification card issued as above.  An invoice for consultation is generated for staff member to sign.  The doctor assesses the staff.

Staff member goes either to the Laboratory for tests (if required) or straight to the pharmacy to collect drugs.  At the pharmacy, the staff member picks a number of which it will be used to serve her/him.  She/he hands in the doctor’s prescription.  An invoice is generated for the drugs on the prescription for the staff member’s signature.  Once the drugs have been packed, the staff member is called using the number she/he picked to collect the drugs.

For any queries contact UN Cares or UNON JMS via the contacts below.

2. Training for staff, spouses and children

The secretary General has, through a special bulletin made HIV training mandatory for all staff. To meet this requirement, UN Cares team organizes training on continuous basis so that any new staff and their families may have an opportunity to attend.

The objectives of the training are:

  • To equip the staff members and their dependants with knowledge and skills to respond to HIV/AIDS challenge
  • To train them so that they can make informed decisions to protect themselves from HIV or if living with HIV/AIDS, have access to the best possible care and treatment.
  • To let the staff and their spouses know there is access to a supportive work environment free of stigma and discrimination.
  •  To offer HIV training to young persons and to ensure that they be aware of the scourge. To instill in them skills and general knowledge on HIV and AIDS so as to ensure they stay safe and do not indulge in unsafe sexual behaviors that would lead them to contract the virus.
  • To provide educational materials relevant to the emerging needs of the staff members and their dependants.
  • Training for the staff held 2 times every month
  • Training for the staff's spouses is held three times annually.
  • Training for the children of staff members are held during the Kenya school holidays in April, August, and December.
  • Training of peer educators who assist their colleagues in coping mechanism are offered on continuous basis.
  • Other special trainings are conducted depending on need. These include special training for Post Exposure Prophylaxis starter kit custodians, drivers etc.

For actual dates of the trainings and additional information please contact the UN Cares office via the contact details below.

3. Provision of emergency starter kits for Post exposure prophylaxis

In case of assault, there are plans for provision of a post-exposure prophylaxis, (PEP), an emergency medical response to prevent HIV infection.  It is provided shortly after a high-risk exposure to HIV to UN staff and recognized dependants but not for recreational sex. In case of assault staff should contact the Security office for help and JMS for counseling and support.

Over 60 PEP kit custodians in all the agencies and spread across the country at every UN duty station keep the kits for easy access by the staff in case of assault.

To access the contact person in your agency, please see the list of custodian in the UN Cares Service Directory for HIV at and make a point of knowing your custodians.  In Nairobi PEP is found in all major hospitals including the Nairobi Women’s hospital where it is offered free of charge.

While outside Nairobi, the custodians, who have trained by UNJMS, will offer emergency support that includes a starter drug regime but staff are advised to see a doctor for further following up, advice and treatment. 

4. Voluntary counseling and testing

In an effort to get staff to know their HIV status, UNJMS offers testing services on request and recommends that staff routinely go for testing. Testing is also available at the one stop clinic and many other medical facilities in the country.

To know your HIV status through the voluntary testing and counseling services offered at  the clinic you may contact or any of the medical personnel at the clinic. This includes the HIV Oral self test kit, Ora-quick.  

5. Psychosocial support through the UN Plus

UN Plus is the group of staff members living with HIV.  UN Plus creates an enabling environment for all UN HIV positive staff and offers psychosocial support in confidence.

To enroll with UN plus, contact Jane Sinyei on 762 1552 or email:  or

6. Support to staff though peer educators

A peer educator is a staff member who has been trained to offer support and help staff members affected and infected by HIV/AIDS. Over 100 staff members from across all the agencies have been trained and you may obtain the latest list from the UN Cares Service Directory for HIV at . You may also contact the UN Cares office at Gigiri complex, block F or ring 762 1277.
To be trained to become a peer educator contact us at the address below


Other professional support, including issues related to HIV, staff may access professional counseling support, contact Peninah Irungu on 762 4703 or on email at

7. Online resource -UN Cares Resource Pack

To access information through the online resource for specific information visit the UN Cares Services Resource Pack for HIV 

Contact us

For more information get in touch with

- Dr James Mbai on 762 1277 or email or

- Jane Sinyei on 762 1552 or email or

- Both at at the UNON Joint Medical Service (UNJMS).

For any questions regarding policy, you may contact Dr. Joshua Anino, Chief, UNJMS, directly. 

Questions will be treated in total confidence